Chats with Kent C. Dodds
Description
Kent talks with **Dillon Mulroy**, Principal Engineer at **Cloudflare**, about **Agent Experience** and dogfooding AI platform work: how Cloudflare closes the loop between builders and customers, why **observability** and support are product superpowers, and how to stay disciplined when agents tempt you to ship huge diffs overnight.
They go deep on watching users work, **firehose** social feedback, partnering with support, and why "make pain painful" aligns incentives for better software.