Human factors, product debt, and industrial design - product engineering with Will King

Kent talks with **Will King** about bringing an **industrial design** mindset into software: **human factors**, observing real users, and why good product engineering starts with caring enough to notice what frustrates people. They dig into **product debt**, support as a product superpower, pruning features without breaking trust, and how to use **AI agents** for exploration and critique instead of only faster implementation.