S9 Bonus: From Classical Opera to Transforming Enterprise Design: Bypassing the "Agile Lip Service" with the Mary Poppins of CX, Debbie Levitt

Debbie Levitt is an American living in Italy, with her Italian husband, and their 5 dogs. Many years ago, she obtained a degree in Music, but now focuses on customer experience online - of which, she has been called the Mary Poppins of Customer Experience. Outside of this, she and her husband bought a used camper and quickly became camper people. Her favorite place to take their camper to is Laces, Italy - but she noted that of her 5 dogs, zero of them are allowed in the camper. In the 90's, Debbie was helping businesses get on the web, strategizing with them around how to deploy their website and build an online presence. Fast forward many years, she has shifted into doing work and leading projects, centered around customer experience online. This is the creation story of Delta CX. Our Sponsors: * Check out Cash App and use my code CASHAPP10 for a great deal: https://click.cash.app/ui6m/mt82fpxl #CashAppPod. Cash App is a financial services platform, not a bank. Banking services provided by Cash App’s bank partner(s). Prepaid debit cards issued by Sutton Bank, Member FDIC. See terms and conditions at https://cash.app/legal/us/en-us/card-agreement. Cash App Green, overdraft coverage, borrow, cash back offers and promotions provided by Cash App, a Block, Inc. brand. Visit http://cash.app/legal/podcast for full disclosures. * Check out Plaud AI and use my code CODESTORY for a great deal: https://plaud.ai Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy