Train Your Staff to Connect with Customers | Shift into Profit Podcast

Gone are the days of "controlling" the customer. We must train our staff on a process that connects with customers. I had the opportunity to sit down with Michael Connelly and Dale Pattern from Wise F&I at Agent Summit 2026 for an incredibly insightful conversation on the training and process opportunities dealers are missing in F&I to increase their profitability in 2026. For more on Wise F&I, visit: https://www.wisefandi.com/ #dealership #automotive